Cadobia | Returns & Refunds Policy

At Cadobia, we take pride in the quality of our products and aim to ensure every customer receives their order in excellent condition.
Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1. No Refunds or Returns for Goods Received in Good Condition

All sales are final once items have been delivered in good condition and match the product description provided at the time of purchase.

We do not offer refunds, exchanges, or returns for:

• Change of mind after purchase

• Customer error in ordering

• Items that have been received in good and working condition

We encourage customers to review product details and confirm suitability before completing their purchase.

2. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact our support team within 48 hours of delivery at support@cadobia.com with:

• Your order number

• Photos showing the issue

• A brief description of the problem

Once verified, we will arrange a replacement, repair, or refund (as applicable) at no cost to you.

3. Return Shipping

If a return is approved for a faulty or incorrect item, Cadobia will provide a prepaid return label or reimburse reasonable return postage costs.
Do not send back items without contacting us first — unauthorized returns will not be accepted or refunded.

4. Exceptions

This policy does not limit your statutory rights under UK consumer law.
If a product is proven defective, not as described, or fails to perform as expected under normal use, you may be entitled to a repair, replacement, or refund as required by law.

6. Contact Us

For all refund or return enquiries, please contact:

• Email: support@cadobia.com

7. Updates to This Policy

We may update this Returns & Refunds Policy periodically. Any changes will be posted on this page with a new “Last Updated” date.

Last Updated: November 8, 2025