This Privacy Policy describes how Cadobia Ltd (“Cadobia”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website (www.cadobia.com), make a purchase, or otherwise interact with our services (collectively, the “Service”).

We value your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information to process your orders, improve our services, and provide customer support.

Information you provide directly:

• Name, email address, and phone number

• Billing and shipping address

• Order details and payment information (processed securely through trusted third-party payment providers)

• Account information if you create an account

• Communications or feedback sent to our customer support team

Information collected automatically:

• IP address, browser type, and device information

• Pages visited and time spent on our site

• General location data (based on your IP)

Information from third parties:

• Payment processors and delivery partners who help us fulfil your orders

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders

• Provide customer service and support

• Communicate order updates and account information

• Improve our website and user experience

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. Legal Basis for Processing

We process your information based on the following legal grounds:

• Contractual necessity: To provide the products and services you request.

• Legitimate interests: To operate and improve our business, prevent fraud, and enhance customer experience.

• Consent: For marketing communications or using cookies where required.

• Legal obligation: To comply with applicable laws and regulations.

4. Data Sharing

We may share your information with:

• Service providers: such as payment processors, couriers, IT and analytics providers who support our operations.

• Business partners: who help us run promotions or offer services.

• Professional advisers: including lawyers, accountants, or auditors.

• Regulators or authorities: where required by law or to protect our legal rights.

We do not sell or rent your personal data to third parties.

5. International Transfers

Your data may be transferred outside the UK (e.g., to payment processors or hosting providers).
When this happens, we ensure your information is protected using standard contractual clauses and other safeguards required under UK GDPR.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of your personal data.

• Request correction or deletion of inaccurate or unnecessary data.

• Object to or restrict how we process your data.

• Withdraw consent where processing is based on consent.

• Request data portability in certain cases.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

  To exercise your rights, email us at support@cadobia.com.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

9. Data Security

We use technical and organizational measures to protect your information against loss, misuse, or unauthorized access. While we take reasonable steps to safeguard your data, no online transmission or storage system can be guaranteed to be 100% secure.

10. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: Email: info@cadobia.com

Last Updated: November 8, 2025

Cadobia | Privacy Policy